General Conditions Of Sale



These General Conditions apply to distance sales concluded through the internet through customer access to the CAPESHEEP site ( accordance with the procedure provided for therein.

The CUSTOMER undertakes to read these General Conditions, in particular the Pre-Contractual Information, before proceeding to the confirmation of his purchase order. Confirmation of the purchase order is acceptance of the General Conditions.

The CUSTOMER assumes all responsibility for the truthfulness and correctness of the tax data provided for the conclusion of the sale (processing of the order, issuance of tax documents, shipment of goods by courier, payment of goods).

Pre-contractual information

The CUSTOMER, before confirming the purchase order, takes a look at the characteristics of the goods illustrated in the individual product sheets on the CAPESHEEP website.

Before the conclusion of the purchase agreement and before the validation of the order, the CUSTOMER is informed about:

  • the total price of the goods including legal taxes, with details of the shipping costs and any other additional costs;
  • how to pay;
  • the conditions, terms and procedures for exercising the right of withdrawal;
  • information regarding the methods of returning the goods covered by the contract, with the notice that the CUSTOMER will have to bear the costs of returning the goods in case of withdrawal;
  • the existence of the legal guarantee of conformity for the goods purchased.

To facilitate communication between CUSTOMER and CAPESHEEP, the company’s contacts are as follows:

  • Name: Capesheep S.r.l.s.
  • Registered Office: Via Giulia, 50 – 00186 Roma
  • Email address:
  • Telephone number: +39 329 1984343

Conclusion and effectiveness of the contract

The sales contract is finalized by CAPESHEEP sending to the CUSTOMER an email  accepting the order.

Acceptance of the order contains the customer’s data, the number and date of the order, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

The CUSTOMER undertakes to verify the correctness of his personal data and to promptly communicate to CAPASHEEP any errors, variations, corrections.

CAPESHEEP is committed to describing and presenting the items for sale on its site faithfully. However,  the purchased product may have slight differences from the reproductions and descriptions on the sites for which CAPESHEEP cannot in any way be held responsible.

The products ordered and purchased by the CUSTOMER are intended exclusively for the country indicated on the order. CAPESHEEP disclaims  all responsibility if the CUSTOMER decides to enter the products ordered and purchased in a different country.

Product availability

The immediate availability of the products must be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other CUSTOMERS before the order is confirmed.

Also after sending the email of acceptance of the order by CAPESHEEP there may be cases of partial or total unavailability of the goods. In this case, the CUSTOMER will be promptly informed and may proceed with the cancellation or replacement from the purchase order of the unavailable product.

How to pay

Possible payment methods are:

Pay Pall;

Credit card;

Wire bank transfer

It is understood that the fulfillment of orders for which the CUSTOMER has chosen the payment by advance bank transfer will be subject to the actual and full crediting of the amount due to the CAPESHEEP current account.


All sales prices of the products indicated on the CAPESHEEP website are expressed in Euros  and are inclusive of VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the time of conclusion of the purchase process, before the payment is made. 

CAPESHEEP may change the prices of the items at any time: however, the goods will be invoiced on the basis of the prices indicated on the site at the time of sending the purchase order, as confirmed in the acceptance email sent by CAPESHEEP to THE CUSTOMER.

In case of computer, manual, technical error, or any other nature that may result in a substantial change, not provided for by CAPESHEEP, of the sales price indicated on the site, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount possibly paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the product. The CUSTOMER who intends to exercise the right of withdrawal must first communicate it to CAPASHEEP by explicit declaration to be sent by registered mail A/R or by e-mail, if necessary using the standard withdrawal form referred to in Annex I, Part B, Legislative Decree 21/2014.

In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he has informed CAPESHEEP of his willingness to withdraw from the contract. The products must be returned to CAPESHEEP’s registered office unused, intact, undamaged, in the original packaging, complete in all their parts (including packaging and any documentation and accessory equipment). CAPESHEEP will refund the amount paid for the purchase of the products subject to withdrawal and issue a regular accounting document (i.e. Credit Note) within a maximum period of 14 days from receipt of the products, except for the right to withhold part of that amount in the event that the above conditions are not met. To this end, the CUSTOMER must provide his complete bank details: IBAN, SWIFT and BIC and all other data deemed necessary for the making of the refund.

The direct costs of returning the products are borne by the CUSTOMER.

Legal guarantee of conformity

In case of receipt of products that do not comply with the intended use or are defective, the CUSTOMER is entitled to the restoration without charge of the conformity of the product by repair or replacement of the product, within the terms of the law.

Delivery methods and tax documents

Subject to different understanding, the products purchased will be delivered by courier to the address indicated by THE CUSTOMER at the time of the order within a reasonable time, having regard to the shipping methods chosen, and in any case no later than 30 days from the date of receipt by the CUSTOMER of the email of acceptance of the order by CAPESHEEP.

For each order fulfilled, appropriate tax documentation is issued accompanying the goods shipped. The tax documentation issued shows the information provided by the CUSTOMER during the purchase procedure. After the invoice is issued, it will not be possible to make any changes to the data indicated in the invoice.


CAPESHEEP assumes no responsibility for disruptions attributable to force majeure or chance, even if dependent on malfunctions and disruptions of the Internet network, in the event that it fails to execute the order within the time allowed by the contract.

The CUSTOMER has the right to access the site for consultation and making purchases. No unauthorized use of its content (images and text) nor of the brand, whose exclusive ownership is and remains of CAPESHEEP, is permitted.

Fullness and survival of the General Conditions

These General Conditions consist of all the clauses that make up them.

If one or more provisions of these General Conditions are deemed invalid or declared invalid under the applicable laws or regulations, or following a decision by a court having jurisdiction, the other provisions will continue to be fully effective and valid.

Applicable law and competent court

These General Conditions are governed by Italian law.

Any dispute that is not resolved amicably will be subject to the exclusive competence of the Court of Rome.

In any case, for the resolution of any disputes that may arise regarding the interpretation and execution of these General Conditions it is possible to optionally access to the mediation procedures referred to in Legislative Decree 28/2010 and subsequent amendments.